Be Our Guest: Perfecting the Art of Customer Service
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
Listed under Business & Money · Industries · Hospitality, Travel & Tourism · Processes & Infrastructure
About Be Our Guest: Perfecting the Art of Customer Service
What is Be Our Guest: Perfecting the Art of Customer Service about?
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the…
Who wrote Be Our Guest: Perfecting the Art of Customer Service?
Be Our Guest: Perfecting the Art of Customer Service was written by The Disney Institute.
What books are similar to Be Our Guest: Perfecting the Art of Customer Service?
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