Customer service training 101: quick and easy techniques that get great results
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Customer Service Training 101 offers powerful tools and techniques for solidifying customer loyalty. Each chapter provides specific examples of the right and the wrong way to handle customer contacts in a host of different situations—as well as practice lessons, topics for discussion and brainstorming, “how-do-I-measure-up” questions that will enable employees to analyze and improve their skill levels, and more. The revised edition includes expanded sections on online and social media-based customer service, and new email and website strategies, since many of today’s interactions involve good writing skills. This new version also covers the most effective methods for providing efficient and courteous service in self-serve operations. --
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About Customer service training 101: quick and easy techniques that get great results
What is Customer service training 101: quick and easy techniques that get great results about?
Customer Service Training 101 offers powerful tools and techniques for solidifying customer loyalty. Each chapter provides specific examples of the right and the wrong way to handle customer contacts in a host of different situations—as well as practice lessons, topics for discussion and brainstorming, “how-do-I-measure-up” questions that will enable…
Who wrote Customer service training 101: quick and easy techniques that get great results?
Customer service training 101: quick and easy techniques that get great results was written by Evenson, Renee.
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